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Frequently Asked Questions

General Question

Everything you need to know about the Big Fish network, our clinical pathways, and how our memberships work.

What exactly is Big Fish?

A: Big Fish is the UK’s fast-growing wellness discount platform. We act as a referral network, partnering with licensed UK medical clinics, regulated pharmacies, and premium wellness brands. We negotiate the deals, and our members unlock the benefits—from discounted consultation rates to exclusive pricing on CBD and supplements.

Is Big Fish a medical provider?

A: No. Big Fish is a referral and membership platform. We do not provide medical advice, diagnosis, or treatment. All clinical assessments and prescribing decisions are made solely by independent, licensed UK healthcare professionals.

How do I access the wellness deals and discounts?

A: Once you become a Big Fish member, you will gain access to our secure platform where you can browse active deals from our vetted partners. You can claim discounts directly through our portal using exclusive member links or promo codes.

Is medical cannabis legal in the UK?

A: Yes. Medical cannabis was legalised in the UK in 2018, provided it is prescribed by a specialist doctor on the General Medical Council (GMC) register. Big Fish connects you with these licensed specialists through a structured, compliant pathway.

How does the clinic eligibility check work?

A: The eligibility check is a simple, quick questionnaire designed to see if you meet the baseline criteria for a specialist consultation. It is completely free to check your eligibility. Please note that passing the initial check does not guarantee a prescription; all final decisions are made by the clinician during your formal assessment.

If I am prescribed medication, how do I get it?

A: If your specialist issues a prescription, it will be sent to one of our regulated UK partner pharmacies. The pharmacy will then dispense your medication and arrange for it to be securely delivered to your home.

Still have questions?

Can’t find the answer you’re looking for? Our support team is here to help you navigate our network and partner offers.